Terms of service

Last Updated: 8th September, 2026

Welcome to Lumoyra. By accessing or using our website, you agree to comply with these Terms & Conditions. Please read them carefully before using our website or placing an order.

1. About These Terms

These Terms & Conditions govern your use of the Lumoyra website and your purchase of products through our online store.

By using our website, you confirm that you have read and understood these terms and agree to be bound by them.

2. Products

We make reasonable efforts to display product images, colours, sizes and descriptions as accurately as possible.

However, colours may appear slightly different depending on your device, screen settings and lighting conditions.

Minor variations in appearance may occur between product photographs and the actual product.

3. Product Availability

All products are subject to availability.

We reserve the right to limit quantities, discontinue products or modify product availability at any time without prior notice.

If an ordered product becomes unavailable, we will contact you regarding the available options.

4. Prices

Product prices displayed on the website are in Indian Rupees (INR), unless otherwise stated.

Prices may be changed at any time without prior notice.

Any applicable taxes, shipping charges or other charges will be displayed during the checkout process where applicable.

5. Orders

When you place an order, you are making an offer to purchase the selected products.

An order confirmation does not necessarily mean that the order has been finally accepted. Lumoyra reserves the right to cancel or refuse an order in circumstances including product unavailability, pricing errors, suspected fraudulent activity or other operational reasons.

If an order is cancelled after payment has been received, the applicable amount will be refunded through the appropriate payment method.

6. Payment

Orders must be paid using the payment methods made available on the website.

You confirm that the payment information provided by you is accurate and that you are authorised to use the selected payment method.

7. Shipping

Orders will be shipped to the address provided during checkout.

Delivery timelines are estimates and may be affected by factors outside our control, including courier delays, weather, public holidays, logistical disruptions or incorrect address information.

Please refer to our Shipping Policy for further details.

8. Returns, Refunds & Exchanges

Returns, refunds and exchanges are subject to Lumoyra's Refund / Return Policy.

Customers are responsible for following the required return procedure and providing accurate information when submitting a return request.

9. Website Use

You agree not to:

  • Use the website for unlawful purposes
  • Attempt to interfere with website security or functionality
  • Copy or reproduce website content without permission
  • Use automated systems to access or collect website information without authorisation
  • Submit false, misleading or fraudulent information
  • Attempt to gain unauthorised access to any part of the website

10. Intellectual Property

All content on the Lumoyra website, including photographs, product images, logos, graphics, text, designs and other materials, is owned by or licensed to Lumoyra unless otherwise stated.

You may not reproduce, distribute, modify or commercially use this content without prior written permission.

11. Limitation of Liability

To the extent permitted by applicable law, Lumoyra shall not be responsible for indirect or consequential losses arising from the use of the website or products.

Nothing in these Terms & Conditions is intended to exclude or limit any consumer rights or legal protections that cannot lawfully be excluded.

12. Changes to These Terms

Lumoyra may update these Terms & Conditions from time to time. Updated terms will be published on this page.

Your continued use of the website after changes are posted constitutes acceptance of the updated terms.

13. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India.

Any disputes shall be subject to the jurisdiction of the courts having appropriate jurisdiction over the business, subject to applicable consumer protection laws.

14. Contact Us

For questions regarding these Terms & Conditions:

Email: support@lumoyra.com
Phone/WhatsApp: +91 62906 02605
Business Address: 8, Amartalla Street, 5th Floor, Room 515, Near Bagree Market, Kolkata 700001