Privacy policy
Last Updated: 8th September, 2026
At Lumoyra, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit or make a purchase from our website.
1. Information We Collect
When you visit our website, place an order, create an account or contact us, we may collect information such as:
* Your name
* Email address
* Phone number
* Billing and shipping address
* Order and purchase information
* Information you provide when contacting customer support
* Website usage and browsing information
* Device and technical information such as browser type and IP address
We only collect information that is reasonably necessary to provide and improve our services.
2. How We Use Your Information
We may use your information to:
* Process and deliver your orders
* Confirm and communicate order details
* Provide customer support
* Process payments through our payment service providers
* Handle returns, refunds and exchanges
* Improve our website, products and services
* Send promotional communications where you have consented to receive them
* Prevent fraud, misuse or unauthorised activity
* Comply with applicable legal and regulatory requirements
3. Payment Information
Payments may be processed through third-party payment providers. Lumoyra does not intend to store your complete payment card, banking or other sensitive payment credentials on its own systems.
Payment information is handled according to the policies and security practices of the relevant payment provider.
4. Cookies
Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, understand website usage and provide relevant content.
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
5. Sharing Your Information
We may share necessary information with trusted service providers who help us operate our business, including:
* Payment processing providers
* Shipping and delivery partners
* Website and technology service providers
* Customer support providers
* Marketing or analytics providers, where applicable
We do not sell your personal information for monetary consideration.
We may also disclose information when required by law, legal process or government authority, or when reasonably necessary to protect our rights, customers or business.
6. Data Security
We take reasonable measures to protect the information we collect against unauthorised access, misuse, alteration or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
7. Third-Party Links
Our website may contain links to third-party websites or services. Lumoyra is not responsible for the privacy practices or content of those third-party websites.
We recommend reviewing their privacy policies before providing personal information.
8. Your Choices
You may contact us to request information about the personal data we hold about you, subject to applicable law.
You may also request correction or deletion of certain information where applicable.
You may unsubscribe from promotional emails by using the unsubscribe option provided in those communications or by contacting us.
9. Children's Privacy
Our website is not intended to knowingly collect personal information from children. If you believe that a child has provided personal information to us without appropriate consent, please contact us.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
11. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Email: support@lumoyra.com
Phone/WhatsApp: +91 62906 02605
Business Address: 8, Amartalla Street, 5th Floor, Room 515, Near Bagree Market, Kolkata 700001