Shipping policy

Last Updated: 8th September, 2026

We work to get your Lumoyra order to you safely and as quickly as possible.

1. Order Processing

Orders are generally processed within 1–2 business days after successful payment and order confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

2. Delivery Time

Estimated delivery time within India is 5–7 business days after dispatch.

Delivery times may vary depending on the delivery location and courier service.

Remote or difficult-to-service locations may require additional time.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the order is completed.

Free shipping is available on all orders above ₹999.

4. Order Tracking

Once your order has been dispatched, tracking information may be shared with you through the contact details provided during checkout.

Tracking updates are provided by the relevant courier partner and may take some time to appear after dispatch.

5. Delivery Address

Please ensure that your shipping address, phone number and other delivery details are accurate when placing your order.

Lumoyra may not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

6. Delayed Deliveries

Although we aim to meet the estimated delivery timelines, delays may occur because of circumstances outside our control, including:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Natural events
  • Transportation disruptions
  • Incorrect address or contact information
  • Local restrictions or other unforeseen circumstances

If your order appears significantly delayed, please contact us with your order number.

7. Damaged Packages

If your package appears visibly damaged at the time of delivery, please document the condition of the package and contact us as soon as possible.

Photographs or videos may be requested to help us investigate the issue.

8. Undelivered or Returned Orders

If a package is returned to us because of an incorrect address, failed delivery attempts or the recipient being unavailable, additional shipping arrangements or charges may apply depending on the circumstances.

9. Contact Us

For shipping-related questions:

Email: support@lumoyra.com
Phone/WhatsApp: +91 62906 02605