Refund policy

Last Updated: 8th September, 2026

At Lumoyra, we want you to be happy with your purchase. If you receive an eligible product that is damaged, defective or otherwise qualifies for a return under this policy, please contact us within the applicable return period.

1. Return Window

Return requests must be submitted within 7 days of delivery.

Products returned after the applicable return period may not be accepted.

2. Eligible Returns

A return may be accepted when:

  • The product is damaged or defective upon arrival
  • The wrong product has been delivered
  • The product does not match the confirmed order
  • Another issue qualifies under Lumoyra's return policy

The product must generally be unused and returned in its original condition, packaging and accompanying materials.

3. Non-Returnable Products

For hygiene and product-protection reasons, certain products may not be eligible for return or exchange.

These may include products that have been:

  • Worn or used
  • Damaged after delivery
  • Altered or modified
  • Returned without original packaging
  • Returned with missing components or accessories
  • Damaged due to improper handling or storage

4. Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect product, please contact us as soon as possible at:

Email: support@lumoyra.com

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the product
  • Photographs of the packaging, where relevant

We may request additional information to assess the issue.

5. Return Approval

All return requests are subject to verification.

Once your request is approved, we will provide instructions for returning the product.

Please do not send products back without receiving return instructions from our team.

6. Refunds

Once the returned product has been received and inspected, we will notify you whether the refund has been approved.

If approved, the eligible refund will be processed through the applicable payment method.

The time taken for the amount to appear in your account may depend on your bank or payment provider.

7. Shipping Charges

Return shipping charges, including whether original shipping charges are refundable, will be assessed based on the reason for the return and communicated as part of the return approval process.

8. Exchanges

If exchanges are available, the replacement product will be subject to availability.

If the requested replacement is unavailable, an alternative resolution may be offered.

9. Order Cancellation

Cancellation requests may be accepted only before an order has been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible and the applicable return process will apply.

10. Promotional or Sale Items

Certain promotional, discounted or clearance products may have different return or exchange conditions.

Any special conditions will be communicated on the relevant product or promotion page.

11. Contact Us

For return, refund or exchange assistance:

Email: support@lumoyra.com
Phone/WhatsApp: +91 62906 02605